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Operations Manager job

Position Title: Operations Manager

Location: Nottingham (city centre)

Working Hours: 25 - 37.5 core hours per week, depending on availability and experience

Terms: permanent contract with a six month probationary period

Remuneration: £27,562.50 per annum pro-rata plus on-call payments


Grace Enterprises has an exciting opening for an Operations Manager to take a key role in the running of two of our pioneering social enterprises. You will be joining a dynamic and committed team based at our office in central Nottingham, working together to see lives transformed through supportive employment. This is a fantastic opportunity to join a growing charity and be an important part of seeing its impact multiplied in the coming years.


We are looking for a talented and systems-oriented individual, who is able to thrive in a fast-paced and varied operational role. You will be primarily focused on Radiant Cleaners, an award-winning cleaning company which was launched in 2017. The business has grown in recent months, with our 30 cleaners currently working at around 50 locations. You will also play a key role in managing Jubilee Events, a marquee hire company now entering its third year of operations.


You will be pivotal in strengthening the operations of the businesses, helping us to provide a consistent and reliable service to our customers. You will also be working in tandem with our Employee Support team and Personnel Manager to ensure that team members are equipped to flourish in their jobs. Excellent interpersonal skills are essential, with the ability to communicate effectively to colleagues, clients and other stakeholders.

Key responsibilities include:

  • Oversee the day-to-day operations of Radiant Cleaners and Jubilee Events

  • Line manage Radiant Cleaners’ Operations Coordinator, working together to ensure that operational requirements are met

  • Respond to enquiries in a timely and professional manner and manage customer relationships

  • Schedule rotas and shifts, understanding the requirements of jobs and of team members


The ideal candidate:

  • Exceptional communication, collaboration, and delegation skills

  • Strong interpersonal skills to motivate and lead people

  • Proven organisational skills including attention to detail and multitasking

  • Ability to spot and solve problems in a proactive way

  • Comfortable with a digital working environment, with knowledge of general business software and aptitude to learn new applications quickly

  • Able to work independently with minimal supervision and work well with others, developing trusting relationships

  • Possesses a ‘can do’ attitude and approaches challenging situations in a positive and enthusiastic manner

  • Excited to further the vision of Grace Enterprises and aligned with our values

What we have to offer:

  • Competitive salary

  • Pension scheme

  • Flexible working

  • Free on-site parking

  • 28 days annual leave including bank holidays

  • Opportunities for professional development


How to apply:

Please submit your CV and a one-page supporting statement matching your skills to our ideal candidate to These will be used for shortlisting. The closing date is Monday 8th January 2024. Interviews are scheduled to take place in the week commencing 15th January 2024. Interview candidates will undergo a Basic DBS check as part of the process.


Working schedule:

Monday-Friday, with working hours to be arranged depending on availability. Regular on-call availability in mornings and evenings, as part of the Operations Team. Saturday on-call availability on a three week rotation.


Job description:


For more information on any aspects of this Operations Manager job, including our on-call policy, please contact Rebekah Best, Grace Enterprises Personnel Manager:

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